Hellep - Self hosted Support Software

Hellep.io, formerly known as "Flarum Support", is advanced Support software for Flarum.

This Flarum extension will turn your community into a real support platform.

For what can we use this extension? 🧐

Did you write super cool software and are you currently using Flarum discussions as a 'knowledge base' or public ticket system? Or do you just want to have all your customer service options available on only one platform? Then Hellep comes to your rescue!

This extension adds the /knowledgebase URL to your forum. The knowledge base will show your customers all available tags and articles that you have made available in your knowledge base. Your knowledge base discussions will be transformed automatically into articles. Those articles will be displayed in a smooth and professional interface. Managing your knowledge base was never that easy!

Also, this extension will enable the /tickets URL to your forum. This fully fledged ticket system will take away all administrative work. Your customers can create private tickets and your team will be able to reply to them!

With Smart Assistant A.I. you have your own assistant that can generate great replies to tickets based on your knowledge base. Train it, wait for a ticket to come in and let Smart Assistant generate a possible reply for you. It's also possible to give the reply context, Smart Assistant will use this to reply to the user. Real and helpful support in no time!

Read more on Hellep.io

Features 🦸

• Friendly user interface
• Easy-to-manage front-end interface
• Custom article/ticket editor
• Smart Assistant A.I.
• Webhooks

Knowledge base features:

• Transforms your discussion first-post into a real knowledge base article in tags you have selected as a knowledge base tag
• Uses the advantages of the flarum-tags extension
• Makes it possible to select the knowledge base as your Flarum home page
• Users or guests can rate articles
• SEO tags on the Knowledge Base pages
• Keeps all post capabilities of plugins in articles
• Article audit logs
• Multilingual knowledge base
• Selecting multiple 'main' categories as knowledge base (three levels)
• Permalink for knowledge base articles
• Adds in:knowledgebase filter to only search inside the knowledge base
• Redirect discussions or tags to their knowledge base URL (optional)
• And much more

Private tickets features:

• Private tickets
• Enable tickets for specific roles or all members
• New 'view tickets' employee permission available
• Assign employees or yourself to tickets
• Ticket statuses
• Automatic ticket email notifications
• Automatic ticket reminders
• Automatically close inactive tickets
• Supports multipele languages to select
• Mark tickets as solved
• Smart view admin ticket dashboard
• Smart Assistant A.I.

Smart Assistant A.I.:

• Integrated OpenAI ChatGPT with your own OpenAI key
• Can be used to help you replying to a user
• Will suggest solutions based on your knowledge base
• Can be provided context about your products

Languages 🌐

This extension is available in many languages via the public Flarum Translations project. This way it is possible to contribute and quickly find and patch translation errors.

🧪 Demo

If you'd like a demo, please check out our Support Platform demo environment and take yourself into the role of a customer and support agent.

Installation/download guide 📥

On this page we have explained how to install our extension.

How to get started? 🏁

It's easy, we've written two articles about it :)

• Get started with your knowledge base
• Get started with your support tickets

If you have any questions regarding the usage of the software, check our knowledge base or let us know on the V17 Development community that we have made available.

Use cases 💼

• Buttonizer community
• V17 Development

Screenshots

Via the Flarum custom style ability you can customize the knowledge base to your own liking.

V17 Development knowledge base

Tickets admin view

Read & reply to ticket

Smart Assistant A.I.

Buttonizer knowledge base

Buttonizer knowledge base article

Admin dashboard

Knowledge base settings

Ticket settings

Smart Assistant settings